Refund & Cancellation Policy

Effective Date: 25th July, 2024

This Refund & Cancellation Policy applies to orders placed via the Store section of our website: ask-ayurveda.com/store. While your purchase and delivery are handled by our trusted partner store, all customer communication is coordinated through our support team.

For all refund, cancellation, or return queries, please contact:

📧 supportstore@ask-ayurveda.com

1. Order Cancellation

Orders are generally non-cancellable once placed. However, in rare cases, we may approve a cancellation request at our discretion.

• If accepted, shipping charges will be deducted.
  
• Refunds are typically processed within 1 business day and may reflect in your account within 1–5 working days.
  

1a. Price Change After Order

Product prices are subject to change without prior notice. If the price of a product changes after your order:

• You will be informed within 24 hours of placing the order.
  
• If you pay the price difference, your order will proceed.
  
• If not, the order will be cancelled and refunded within 1–3 working days.
  
• Once payment is confirmed, the order is usually shipped within 24 hours.
  

2. Damaged Product Received

We aim to ensure that all orders reach you in perfect condition. However, if your product arrives damaged, you may choose to:

• Receive a free replacement, or
  
• Request a full refund, including the return shipping cost (after the damaged item is received and return shipping is verified).
  

📌 Important:

Please report any damage within 2 hours of delivery by emailing supportstore@ask-ayurveda.com and attaching clear photos of the item and packaging.

3. Incorrect Product Delivered

Our partner store has strict quality checks to ensure accurate deliveries. In the unlikely event of an error:

• The correct item will be shipped to you promptly.
  
• The incorrect item will be collected from you.
  
• Alternatively, you may request cancellation and a full refund.
  

4. Package Not Delivered by Courier

Deliveries are handled by third-party courier services. Occasionally, delays or issues may occur. If your package is returned due to:

• Incorrect or incomplete address
  
• Wrong or unreachable mobile number
  
• Recipient unavailable
  

…then Shipping & Return-to-Origin (RTO) charges will be deducted from the refund. Refunds in such cases are processed within 4–7 working days.

5. Refunds Not Applicable in These Cases

• If the correct product was delivered in good condition.
  
• If a return is initiated without prior approval.
  
• If the package is refused at delivery without valid reason.
  

Return Guidelines (For Damaged or Incorrect Items Only)

1. Always contact us first at 📧 supportstore@ask-ayurveda.com before sending anything back.
   
   Unauthorized returns will not be accepted.
   
2. Clearly describe the issue and send supporting photos.
   
3. Do not ship the product back unless advised by our team.
   
4. Return the product within 7 working days from our confirmation, in:
   

• Original packaging
  
• Original condition
  
• With a copy of the invoice
  

5. Use a registered courier with tracking and proof of delivery.
   
6. Mark the package as:
   
   “Defective Return – Not for Sale”
   
7. Keep your tracking number and airway bill safe and share it with us.
   
   If the package is lost in transit, we will not be able to process your refund.
   
8. Once received, the returned product will be inspected to determine the issue.
   
9. Refunds are processed within 1–10 working days after inspection and approval.
   
10. Safe return shipping is your responsibility, just as safe delivery was ours.
    

If you have any questions, our team is here to help at supportstore@ask-ayurveda.com.