Return Policy

Effective Date: 25th July, 2024

This Return Policy applies to purchases made through the Store section of our website, ask-ayurveda.com/store. While the final order, payment, and fulfillment are processed by our partner store, all customer service and return-related communication should be directed to our support team.

For any assistance regarding returns, exchanges, or order-related concerns, please contact:

📧 supportstore@ask-ayurveda.com

1. Order Cancellations

Orders, once placed, are generally non-cancellable by the customer. However, in rare cases, we may accept a cancellation request at our discretion.

• If approved, shipping charges will be deducted from the refund.
  
• Refunds are typically processed within 1 business day and may reflect in your account within 1–5 business days.
  

Price Changes After Order

If a product price changes after you place an order:

• You will be informed within 24 hours.
  
• You may choose to pay the difference and proceed with the order.
  
• If not, your order will be cancelled and refunded within 1–3 business days.
  

2. Damaged Products

If your order arrives damaged, you may:

• Request a free replacement, or
  
• Request a full refund, including return shipping costs (once we receive the damaged product and proof of your shipping cost).
  

📌 Important: You must report damage within 2 hours of receiving the item.

Please email us at 📧 supportstore@ask-ayurveda.com and include clear photos of the damaged product and packaging.

3. Incorrect Item Received

In the unlikely event you receive an incorrect item:

• We will arrange delivery of the correct item.
  
• The incorrect item will be picked up from your location.
  
• You may also choose to cancel the order and receive a full refund.
  

4. Delivery Issues

If your package is delayed or not delivered due to courier-related issues:

• We will coordinate with the courier service to resolve it.
  
• If the package is returned to origin (RTO) due to an incorrect address, wrong mobile number, or recipient unavailability:
  

• Shipping and RTO charges will be deducted from the refund.
  
• Refunds in such cases are processed within 4–7 business days.
  

5. No Returns or Refunds in the Following Cases

• The product was delivered correctly and in good condition.
  
• The product is returned without prior approval.
  
• The package was rejected without valid reason.
  

Valid Return Procedure (For Damaged or Incorrect Products Only)

To ensure a smooth return experience:

1. Always contact us first at 📧 supportstore@ask-ayurveda.com — do not send items back without our confirmation.
   
2. Clearly describe the issue and include relevant photos.
   
3. Once approved, return the product:
   

• Within 7 working days
  
• In its original packaging
  
• With a copy of the invoice
  

4. Use a reliable courier with tracking and proof of delivery.
   
5. Clearly label the package:
   
   “Defective Return – Not for Sale”
   
6. Keep your airway bill and share tracking details with us.
   
7. Refunds are usually processed within 1–10 business days after we receive and inspect the item.
   

Note: Ask-Ayurveda.com provides a storefront and support interface. Order logistics and returns are managed in coordination with our trusted partner. All returns are subject to approval after inspection.