Effective Date: 16.03.26
This Shipping Policy explains how orders placed on the Ask Ayurveda platform (ask-ayurveda.com) are processed, shipped, and delivered.
Ask Ayurveda operates a marketplace platform where products are sold by Ask Ayurveda and fulfilled by our authorized partner manufacturers. Orders are shipped directly from the manufacturer’s warehouse to the customer using trusted courier partners.
Orders are typically processed within 1–2 business days after payment confirmation.
Once processed, the order is dispatched from the respective partner manufacturer’s warehouse.
Orders are generally not processed or dispatched on Sundays or public holidays.
During periods of high order volumes or operational constraints, processing may take slightly longer. In such cases, customers will be notified.
Delivery timelines depend on the customer’s location and courier serviceability.
Typical delivery timelines within India are:
Please note that delivery timelines are estimates and actual delivery times may vary depending on dispatch location, courier operations, and destination PIN code.
Ask Ayurveda ships to most serviceable locations across India through its courier partners.
If a delivery address is not serviceable by our logistics partners, the customer will be notified and the order will be cancelled with a full refund.
Shipping charges may vary depending on the product, manufacturer, and order value.
For certain products or promotions, free shipping may be offered.
If shipping charges apply, they will be clearly displayed during checkout before payment is completed.
Once an order is dispatched, customers will receive a shipment confirmation including:
Tracking information may take up to 24 hours to become active after dispatch.
Customers can track their shipment using the tracking link provided.
Courier partners may require:
Customers are responsible for ensuring that someone is available at the delivery address to receive the package.
While we work with reliable logistics partners, delivery delays may occur due to factors outside our control, including:
If there is an issue with delivery, customers should contact Ask Ayurveda support within 5 days of the delivery date or expected delivery date.
After this period, courier partners may not be able to investigate delivery disputes.
For questions regarding shipping, tracking, or delivery status, customers may contact our support team through the Contact Us page on the Ask Ayurveda website.
Ask Ayurveda acts as the Seller of Record for all purchases made on the platform. Products are fulfilled and shipped by our authorized partner manufacturers from their respective warehouses.