Cancellation and Refund Policy

Effective Date: 25th November, 2024

This Cancellation and Refund Policy (“Policy”) explains the conditions under which Users may cancel orders or request refunds for services or products purchased through Ask-Ayurveda.com (“Platform”).

1. Digital Services Cancellation

• Users may cancel a paid advisory, guidance, or educational session only if the Practitioner has not yet delivered the service.
  
• To request a cancellation, Users must email info@ask-ayurveda.com at least 24 hours before the scheduled session.
  
• Cancellations made within 24 hours of a session are not eligible for a refund, except in cases of technical issues or no-show by the Practitioner.
  

2. Refund Eligibility

Refunds are applicable under the following conditions:

• Practitioner unavailability or failure to deliver the service.
  
• Technical failures on the Platform that prevent the service from being fulfilled.
  
• Duplicate transactions made in error.
  

Refunds are not provided for:

• Completed advisory or educational sessions.
  
• User dissatisfaction with Practitioner advice (as the Platform provides informational—not medical—guidance).
  
• Late cancellation or no-shows by the User.
  

3. Product Order Cancellations (If Applicable)

• If a physical product is listed and ordered through the Platform, Users may cancel an order before dispatch by contacting info@ask-ayurveda.com.
  
• Once shipped, the order cannot be canceled.
  
• Returns and refunds for products will follow the policies of the respective third-party vendor.
  

4. Refund Process

• Eligible refunds will be processed within 7–14 business days using the original payment method.
  
• Users must submit refund requests within 7 days of the transaction.
  

5. Contact for Cancellations or Refunds

All cancellation and refund-related inquiries should be sent to info@ask-ayurveda.com with the order ID, payment reference, and reason for the request.