ASK-AYURVEDA.COM PRIVACY POLICY

Effective Date: 25th November, 2024

This Privacy Policy ("Policy") outlines how SWISS AYURVEDA PRIVATE LIMITED ("Company"), registered in India under CIN U86901MP2024PTC073695, with its registered office at H. No. 186, Bhel, Bhopal, Huzur, Madhya Pradesh, India, 462022, collects, uses, stores, and protects your personal data when you use our Platform Ask-Ayurveda.com ("Platform").

By accessing or using the Platform, you agree to the terms and practices outlined in this Privacy Policy. If you do not agree, please discontinue use immediately.

1. INTRODUCTION

• The Company values your privacy and is committed to safeguarding the personal information of users ("Users") and Ayurvedic practitioners ("Practitioners") that is collected through the Platform.
• This Policy describes how we collect, use, share, and protect your personal data.

2. INFORMATION WE COLLECT

We collect the following types of personal data:

● Personal Information: Name, email address, phone number, payment details, and any other information provided during registration or while using the services.

● Account Creation Data: When a user submits a question or registers for the Platform, we collect their email address, create an account, and send login credentials (email as login, password via email). We may also collect mobile phone numbers for future improvements.

● Health Information: Any health-related details voluntarily shared with Ayurvedic practitioners through the Platform, which are considered sensitive data.

● Practitioner Information: Practitioners registering on the Platform must provide their name, contact details, professional qualifications, profile photo, and scanned copies of their medical certifications or licenses.

● Technical Information: IP addresses, browser type, device details, and other data collected for security, troubleshooting, and analytical purposes.

● Communication Data: Messages exchanged between Users and Practitioners during interactions on the Platform.

3. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

● To provide, maintain, and improve the Platform’s services and functionalities.

● To facilitate communication between Users and Practitioners.

● To process payments and manage financial transactions securely.

● To verify Practitioner credentials through a structured review process and ensure compliance with legal standards.

● To enhance the Platform’s performance and user experience through feedback and usage analytics.

● To comply with legal obligations, prevent fraudulent activities, and ensure the security of the Platform.

● To authenticate user accounts and provide login credentials.

4. PRACTITIONER VERIFICATION AND LEGAL RESPONSIBILITY

● Practitioner Verification:

• The Company follows a structured verification process to confirm Practitioners’ credentials, including the review of medical degrees, certifications, and other relevant documentation submitted.

● Legal Responsibility:

• By registering on the Platform, Practitioners confirm that all information and documents provided are accurate and compliant with applicable laws.
• The Company retains the right to reject, suspend, or terminate the account of any Practitioner found to be engaging in fraudulent activity or providing false information.
• The Company does not guarantee or certify the competence, expertise, or suitability of Practitioners. Users are encouraged to use discretion when interacting with Practitioners.
• Any disputes related to a Practitioner’s qualifications or actions must be resolved between the affected User and the Practitioner in accordance with applicable Indian laws.
• The Company will cooperate with regulatory authorities and law enforcement agencies in case of fraudulent misrepresentation.

5. CONSENT AND USER AGREEMENT

• By using the Platform, both Users and Practitioners consent to the collection, use, and processing of their personal data as described in this Privacy Policy.
• Users must check a box confirming they have read and agreed to the Privacy Policy and Terms of Service when submitting a question or registering.
• Practitioners must also agree to the terms upon registration and confirm that their provided credentials are accurate and valid.

6. DATA SHARING AND DISCLOSURE

• The Company does not sell or rent personal data to third parties.
• Personal data shared with Practitioners is strictly for the purpose of facilitating services on the Platform.
• Data may be disclosed if required by law, regulatory authorities, or in response to legal processes, such as subpoenas or court orders.
• Third-party service providers, such as payment processors, may access necessary personal data to process transactions on the Platform.

7. DATA SECURITY

• The Company implements industry-standard security measures, including encryption, secure servers, and regular security audits, to protect personal data from unauthorized access, alteration, or disclosure.
• While we make reasonable efforts to protect your personal data, no system is 100% secure, and we cannot guarantee absolute security.

8. USER RIGHTS

Under applicable data protection laws, users have the following rights:

● Access: Users may request access to their personal data held by the Company.

● Correction: Users may request corrections or updates to their personal data.

● Deletion: Users may request the deletion of their personal data, subject to legal retention obligations.

● Withdrawal of Consent: Users can withdraw their consent for data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

● Complaint: Users have the right to file complaints with relevant data protection authorities.

9. DATA RETENTION

• User data will be retained only for as long as necessary to fulfill the purposes outlined in this Policy, including compliance with legal obligations, dispute resolution, and transaction history retention.
• Records may be retained for compliance and dispute resolution.

10. PAYMENTS AND FINANCIAL DATA

• Payments for services are processed via the Platform’s integrated payment system, which is managed by third-party providers.
• The Company does not store full payment details (e.g., credit card numbers, bank account details). Payment data is processed securely by PCI-DSS compliant third-party payment processors.
• The Company retains a commission from each payment, with the remaining amount transferred to Practitioners.

11. CHILDREN’S PRIVACY

• The Platform is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal data from minors.
• If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.

12. INTERNATIONAL DATA TRANSFERS

• As the Company plans to expand globally, user data may be stored or processed outside of India, including jurisdictions with differing data protection laws.
• Any such transfer will comply with applicable data protection laws and ensure adequate protection of personal data.

13. CHANGES TO THIS PRIVACY POLICY

• The Company reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on the Platform with the updated effective date.
• Continued use of the Platform after any modification to this Policy constitutes acceptance of the updated terms.
• Users are encouraged to review this Privacy Policy periodically to stay informed about how we protect their personal data.

14. CONTACT INFORMATION

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
info@ask-ayurveda.com