ASK-AYURVEDA.COM SERVICE AGREEMENT FOR DOCTORS

Effective Date: 25th November 2024

This Service Agreement ("Agreement") is entered into by and between Alveda Life India Private Limited ("Company"), a company registered in India under CIN U86909MH2023FTC406696, with its registered office at Unit No. 05, Ground Floor A Wing, Royal Residency, Katemanivali, Kalyan, Thane, Maharashtra - 421306, India, and the Practitioner ("Doctor") who registers on the Platform to provide Ayurvedic wellness advisory and guidance.

By registering as a Practitioner on Ask-Ayurveda.com ("Platform"), you agree to the terms outlined in this Agreement. If you do not agree, you must immediately discontinue using the Platform.

1. NATURE OF ENGAGEMENT

• The Company operates an IT-based communication platform to connect Users with Practitioners, facilitating wellness advisory and educational guidance, not medical consultations.
• The Platform is not intended to provide medical consultations, diagnoses, prescriptions, or treatments, and does not qualify as a telemedicine service under Indian regulations.
• The Practitioner operates as an independent service provider and is solely responsible for the quality, accuracy, and appropriateness of the advisory provided.

2. PRACTITIONER OBLIGATIONS

The Practitioner agrees to:

• Provide accurate and truthful professional credentials, including a valid Ayurvedic medical license.
• Ensure compliance with all applicable laws and regulations governing Ayurvedic practice.
• Offer honest, ethical, and evidence-based wellness advice and guidance, and avoid offering diagnoses, prescriptions, or treatment plans.
• Refrain from providing any medical advice that exceeds the scope of Ayurvedic wellness guidance.
• Maintain confidentiality and professionalism in all communications with Users.

3. VERIFICATION AND COMPLIANCE

• The Company reviews the credentials (licenses, certifications, etc.) submitted by the Practitioner but does not provide an official endorsement of the Practitioner’s skills or qualifications.
• The Practitioner is solely responsible for the authenticity and legitimacy of their submitted credentials.
• The Company reserves the right to suspend or terminate the Practitioner’s access in cases of misconduct, misrepresentation, or violation of legal standards.
• The Practitioner is solely responsible for any legal consequences arising from fraudulent credentials, malpractice, or misrepresentation.

4. PAYMENTS AND REVENUE SHARING

• The Platform facilitates both paid and free wellness advisory services.
• Payments are made by Users through the Platform’s integrated payment system.
• The Company retains a commission from each paid advisory service and transfers the remaining amount to the Practitioner.
• Practitioners must provide valid banking details for revenue disbursement.
• The Company is not responsible for taxation, reporting, or regulatory compliance concerning the Practitioner’s income.

5. NO EMPLOYER-EMPLOYEE RELATIONSHIP

• This Agreement does not create an employer-employee relationship between the Company and the Practitioner.
• The Practitioner is fully responsible for their professional liabilities.
• The Company shall not be held liable for medical malpractice, negligence, or disputes between the Practitioner and Users.

6. CONFIDENTIALITY AND DATA PROTECTION

• Practitioners must comply with all applicable data protection laws regarding patient confidentiality, including the IT Act, 2000, Data Protection Rules and other related laws.
• The Practitioner must not share, sell, or misuse any user data obtained through the Platform.
• The Company adheres to a strict Privacy Policy that governs the collection, storage, and processing of data.

7. TERMINATION AND SUSPENSION

The Company reserves the right to suspend or terminate a Practitioner’s access for the following reasons:

• Providing false credentials or misleading information.
• Engaging in unethical or illegal advisory practices.
• Violating data protection policies or misusing user information.
• Failing to maintain an active professional license.

The Practitioner may terminate their association with the Company by providing written notice.

8. LIMITATION OF LIABILITY

• The Company is not liable for any medical advice, diagnosis, or treatment provided by Practitioners.
• The Practitioner assumes full responsibility for their actions and the consequences thereof.
• The Company does not guarantee a minimum number of advisory sessions, earnings, or patient engagement.

9. GOVERNING LAW AND DISPUTE RESOLUTION

• This Agreement shall be governed by the laws of India.
• Any disputes will be resolved through negotiation and arbitration under the jurisdiction of the courts in Bhopal, Madhya Pradesh, India.
• Practitioners must comply with all relevant Indian legal and regulatory requirements.

10. AMENDMENTS AND MODIFICATIONS

• The Company reserves the right to modify this Agreement at any time.
• Continued use of the Platform by the Practitioner constitutes acceptance of the updated terms.

11. MARKETPLACE FOR AYURVEDIC MEDICINES AND PRODUCTS

• The Platform may facilitate the purchase of Ayurvedic products but is not involved in the sale, distribution, or fulfillment of such products.
• The Platform acts solely as a facilitator and technology provider, and any transactions between Users and licensed pharmacies are the responsibility of the pharmacies.
• For Schedule E(1) Ayurvedic medicines requiring prescriptions, the Platform will verify and store valid prescriptions before processing orders.
• The Platform shall not be liable for compliance with the Drugs & Cosmetics Act, 1940, or any other related regulations; the licensed pharmacies are responsible for ensuring compliance.

12. ROLE OF THE PLATFORM

• The Company’s role is strictly limited to providing an IT-based marketplace, facilitating communications between Practitioners and Users, and offering wellness advisory.
• The Company is not a medical service provider, pharmacy, or retailer.
• The Company does not provide medical consultations, diagnoses, treatments, or prescriptions.

For inquiries, contact us at info@ask-ayurveda.com.