Shipping and Delivery Policy

Effective Date: 25th November, 2024

This Shipping and Delivery Policy (“Policy”) governs the shipment and delivery of any physical wellness or Ayurvedic products sold or promoted via the Ask-Ayurveda.com platform (“Platform”), operated by Alveda Life India Private Limited (“Company”).

1. Scope of Delivery

• The Platform currently does not directly sell or manufacture physical products. Any physical Ayurvedic items offered are provided by third-party vendors or independent Practitioners.
  
• Delivery timelines, shipping charges, and applicable courier partners will be specified at the time of checkout, if a product is available for sale.
  
• Digital services (advisory, guidance, educational support) are delivered online and are not subject to shipping.
  

2. Shipping Timeframes

• Shipping timeframes may vary depending on the vendor’s location, the shipping method selected, and the delivery address.
  
• Estimated delivery timelines are typically 5–10 business days within India. International delivery (if supported) may take 7–21 business days.
  

3. Shipping Charges

• Shipping costs (if applicable) will be shown at checkout and depend on weight, destination, and shipping method.
  
• The Company may offer free shipping promotions from time to time.
  

4. Order Tracking

• Once the product is dispatched, Users may receive a tracking number via email or SMS (if supported by the vendor).
  
• Users can use this number to track delivery status directly with the courier service.
  

5. Failed Deliveries & Address Issues

• The Company and its partners are not responsible for delays or failed deliveries due to:
  

• Incorrect shipping addresses provided by the User
  
• Absence of recipient during delivery
  
• Force majeure events (natural disasters, strikes, etc.)
  

• Re-delivery attempts may incur additional charges.
  

6. Delivery Support

For questions regarding delivery, Users may contact the Platform’s support team at info@ask-ayurveda.com. The Company will coordinate with third-party vendors or couriers to resolve issues where possible.