ASK-AYURVEDA.COM TERMS AND CONDITIONS FOR PRODUCTS AND SERVICES

Effective Date: 25th November, 2024

This Terms and Conditions document ("Agreement") governs the use of products and services offered on Ask-Ayurveda.com ("Platform"), operated by Alveda Life India Private Limited ("Company"), registered in India under CIN U86909MH2023FTC406696, with its registered office at Unit No. 05, Ground Floor A Wing, Royal Residency, Katemanivali, Kalyan, Thane, Maharashtra - 421306, India.

By purchasing or using any products or services on the Platform, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. SCOPE OF SERVICES

• The Platform provides access to ayurvedic  digital health services, and related wellness products.
• The Company does not manufacture, sell, or endorse any physical Ayurvedic products. Any products offered on the Platform are provided by third-party vendors or Practitioners.
• The services provided on the Platform are for informational and wellness purposes only and are not intended to diagnose, treat, cure, or prevent any disease. These services do not substitute for professional medical treatment, and users should consult with a licensed healthcare provider for any medical concerns.

2. USER ELIGIBILITY

• Users must be at least 18 years of age to purchase or use any paid services on the Platform.
• Users must provide accurate, truthful, and complete personal information during registration, account creation, and transactions on the Platform.
• Users agree to update their information promptly if any details change, ensuring that their profile is kept current.

3. PRICING AND PAYMENTS

• Prices for products and services on the Platform are listed in the applicable currency and are subject to change at the discretion of the Company.
• Payments for products and services must be made through the Platform’s integrated payment system, which supports secure transaction methods.
• The Company retains a commission from each paid advisory, guidance and educational support or service fee before transferring the remainder to the respective Practitioner or third-party vendor.
• All payments are final and non-refundable, except in cases of service non-fulfillment, technical issues, or duplicate transactions as defined in the Refund and Cancellation Policy.

4. REFUND AND CANCELLATION POLICY

• Refunds will only be granted under the following conditions:

• The service was not provided due to technical issues that prevent the advisory, guidance and educational support from taking place.
• The assigned Practitioner was unavailable or failed to deliver the advisory, guidance and educational support as agreed.
• A duplicate transaction was made in error.

• Refund requests must be submitted to info@ask-ayurveda.com within 7 days of the transaction date for consideration.
• The Company reserves the right to approve or deny refund requests at its sole discretion. Refunds, if approved, will be processed in accordance with the applicable payment method used.

5. PRODUCT AND SERVICE LIABILITY

• The Company does not warrant or guarantee the effectiveness, quality, or accuracy of Ayurvedic advisory, guidance and educational support or other services provided through the Platform.
• Users acknowledge that Ayurvedic services, advisory, guidance as well as educational support and products are complementary to conventional medical treatments and are not intended to replace or substitute for professional medical care.
• The Company is not responsible for any adverse effects, outcomes, or consequences resulting from the use of Ayurvedic services or products provided through the Platform.

6. INTELLECTUAL PROPERTY

• All content, branding, designs, graphics, text, logos, software, and other materials related to the Platform (collectively, "Content") are the exclusive property of the Company or its licensors and are protected by intellectual property laws.
• Users may not reproduce, copy, distribute, modify, display, perform, or exploit any Content from the Platform for commercial purposes without prior written consent from the Company.
• Any unauthorized use of the Content may result in the termination of access to the Platform and legal action.

7. PRIVACY AND DATA PROTECTION

• The Company collects, stores, and processes user data in accordance with its Privacy Policy, which is incorporated by reference into this Agreement.
• The Company does not sell, trade, or share personal data with third parties, except where required for providing services, fulfilling legal obligations, or obtaining user consent.
• Users have the right to access, update, or delete their personal data in accordance with Indian data protection laws. For any requests regarding data privacy, users can contact info@ask-ayurveda.com.

8. TERMINATION OF SERVICES

• The Company reserves the right to terminate, suspend, or restrict a User’s access to the Platform at any time, with or without notice, for reasons including, but not limited to:

• Violating these Terms and Conditions or other applicable policies.
• Engaging in fraudulent, abusive, or illegal behavior.
• Providing false, misleading, or incomplete information.

• Users may cancel their accounts or request the deletion of their accounts by submitting a request to info@ask-ayurveda.com.

9. DISPUTE RESOLUTION AND GOVERNING LAW

• This Agreement shall be governed by and construed in accordance with the laws of India.
• Any disputes arising out of or related to this Agreement shall be resolved through amicable negotiation. If the dispute cannot be resolved through negotiation, it shall be referred to arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996.
• The venue for any arbitration or dispute resolution will be Bhopal, Madhya Pradesh, India, and the courts in Bhopal will have exclusive jurisdiction over any legal matters arising from this Agreement.

10. MODIFICATIONS TO THIS AGREEMENT

• The Company reserves the right to modify or update these Terms and Conditions at any time, and such changes will be posted on the Platform.
• Users are encouraged to review these Terms periodically to stay informed of any modifications.
• Continued use of the Platform after modifications to these Terms constitutes acceptance of the updated Terms.

11. CONTACT INFORMATION

For inquiries, clarification, or assistance, please contact the Company at info@ask-ayurveda.com.