You need to find out from this platform whether you have paid for consultation here. It it is so, then here it’s only answered by doctor by answering as message not as on audio / video consultation. For having audio/ video consultation charges are different and date and time are fixed before consultation.
Hlo,
I understand your concern 🙏 and I’m sorry you’re facing this situation, especially after making the payment. About speaking to a doctor on the platform If you have already paid but haven’t been connected to any doctor, this is usually a technical or availability issue, not a medical one. Please do one of the following immediately: Check availability / online status of doctors and refresh the app. Go to Help / Support / Contact Us section of the platform and raise a payment + consultation issue. Mention clearly: Payment done Urgent consultation Not connected to any doctor If there is an availability toggle, ensure it is ON. 👉 This is the fastest way to resolve the connection problem.
Tq
Take personal consultation
Hello I get why you’re worried, and I’m really sorry you’re dealing with this right when you need help.
Here’s what you should do: Since you’ve paid but haven’t seen a doctor, this sounds like a problem with the app or website, not a medical one. The quickest way to fix this is to get in touch with their customer support team.
Here’s how: * Open the app or website where you paid. * Find Help, Support, or Contact Us. * Look for options like Payment done but consultation not received or Can’t connect with doctor.
Make sure you have these details handy:
* Your transaction ID or payment slip. * Your consultation or case number (like #47688). * The date and time you paid.
If there’s a phone number for customer service, calling them is usually the fastest way to get things sorted.
Don’t worry too much though:
– These kinds of problems usually happen because of a technical glitch or a doctor not being around.
Warm Regards Dr Snehal Vidhate
You can share your problems here. Here are multiple experienced doctors.
If you want to have direct consultation with doctor you can contact this platform team via WhatsApp so they will clarify your doubts regarding consultation or else you can type here your symptoms n accordingly we will respond
There is one option for personal consultation you can choose that.
You can take personal consultation with the doctor. Just see which doctor is online
just connect to customer care no
Take the personal consultation by choosing the doctor from the platform.
